Helping Isle of Man patients access smoother, faster, fully connected care
Patient Solutions is a non-clinical healthcare navigation service designed to guide you through Manx Care, private, and UK healthcare options - helping you access the right care, at the right time.
One contact for every part of your healthcare journey
Find the right specialist
We connect you with trusted consultants on and off the Isle of Man, matched to your condition, urgency, location and preferences.
Coordinate your care pathway
From first enquiry to diagnosis, treatment and follow-up, we arrange appointments and tests and stay with you at every stage.
Compare healthcare options
NHS, private, on-island and off-island. We explain your options, waiting times and estimated costs so you can decide with confidence.
Private medical insurance support
Help with pre-authorisation, insurer referrals, consultant recognition and diagnostic approvals, so you get the most from your cover.
Diagnostic testing coordination
Radiology, cardiology, pathology, endoscopy and other specialist tests, arranged at the right time to support faster diagnosis.
Off-island healthcare coordination
When treatment is in the UK or further afield, we handle referrals, appointments, travel and accommodation, keeping as much care local as possible.
How it works
Five simple steps from your first enquiry to coordinated, ongoing care. You see your plan and costs before you commit to anything.
Get in touch
Send us an enquiry by phone, email or our online form and tell us a little about what you need help with. Our team takes it from there.
Free care plan & quote
Using the details from your enquiry, we prepare a personalised care plan and quotation free of charge. It sets out your recommended pathway, options, estimated costs and timescales, so you can see the value before you decide.
Free assessment call (where required)
If we need to know a little more, we arrange a free 10 to 15 minute pathway assessment call to talk your plan through, answer your questions and fine-tune the recommendations.
Choose your level of support
Decide whether you would like to go ahead, then choose the level of support that suits you: Core, Premium or Executive. There is no obligation until you do.
Care coordination & ongoing support
Once you are ready, we activate your case management and coordinate every stage on your behalf as your single point of contact. Consultations, diagnostics and treatment are arranged, insurance authorisations and off-island travel are supported, and you get clear timelines and costs throughout.
Fee-assured consultants and insurance support
Fee-assured consultants
Unexpected consultant fees are a common worry when using private medical insurance. Where possible, we guide you to fee-assured consultants, who agree to charge within the limits your insurer recognises.
- Less risk of shortfalls or extra consultant charges
- Clearer treatment costs before you commit
- Smoother authorisation with your insurer
Where a fee-assured consultant isn't available, we explain any potential costs before appointments are arranged.
Private medical insurance guidance
Authorisations, referral requirements and exclusions vary between insurers. We give independent guidance to help you understand and use your cover.
- Explaining the authorisation process
- Helping you obtain pre-authorisation numbers
- Advising on referral requirements
- Supporting claims-related queries
- Explaining self-pay costs where cover is limited
Patient Solutions does not provide insurance advice or sell insurance products. Our role is to help you understand your options, access appropriate healthcare providers and navigate the administrative side of your healthcare journey.
Support for every kind of patient
Individual patients
Helping patients access specialist advice, diagnostics and treatment more efficiently.
Families
Support for children, parents and elderly relatives who need help navigating healthcare services.
Corporate organisations
Helping employers get staff timely healthcare, reducing delays and minimising the impact of ill health at work.
Private medical insurance members
Helping policyholders understand and navigate their insurance pathways to access the care they're entitled to.
What makes Patient Solutions different?
We are not a healthcare provider, insurer or hospital. Our role is to help you understand all of your options and guide you towards the most appropriate healthcare pathway.
Independent and patient-first
We're not tied to any hospital, insurer or provider, so our guidance is always based on what's right for you.
One point of contact
No more juggling appointments, providers and insurers yourself. One dedicated contact, from start to finish.
Personalised support
No two patients are the same. Our approach is tailored to your circumstances, requirements and healthcare goals.
Access to a trusted network
A carefully selected network of clinicians and providers, so you get high-quality care when and where you need it.
Transparent options and costs
We set out your options, expected waiting times and likely costs up front, so there are no surprises along the way.
On-island and off-island coordination
Whether your care is on the Isle of Man or in the UK, we coordinate every step and keep as much of it local as possible.
Helping Isle of Man patients access smoother, faster, fully connected care
Patient Solutions is a non-clinical healthcare navigation service designed to guide you through Manx Care, private, and UK healthcare options - helping you access the right care, at the right time.
