Patient Solutions is a non-clinical healthcare navigation service designed to guide you through Manx Care, private, and UK healthcare options – helping you access the right care, at the right time.
At Patient Solutions, we are committed to delivering a high‑quality, patient‑centred service. We welcome feedback and take all concerns seriously. If something has not met your expectations, we want to hear from you so we can put it right and continually improve our service.
You can contact us in whichever way is easiest for you:
You do not need to follow a formal process — simply tell us what happened and how we can help.
Where possible, it may be helpful to include:
We aim to keep the process simple, transparent, and supportive.
We will acknowledge your concern within 2 working days and confirm who is handling it.
We will carefully review your concern, which may include:
We aim to provide a full response within 10 working days. If your concern is more complex and requires additional time, we will keep you informed and agree a revised timeframe.
When you raise a concern, we will:
You will never be disadvantaged in any way for raising a complaint.
Depending on the nature of your concern, we may:
If you feel your concern has not been resolved, you may request a review by our senior management team.
If your concern relates to clinical care provided by a hospital, GP, or specialist, we will:
Patient Solutions is a non‑clinical healthcare navigation and case management service. We coordinate care, support patients, and facilitate access to services.
If your concern relates to medical treatment or clinical decision‑making, this must be addressed by the healthcare provider responsible for your care. However, we will support you in raising and progressing your concern wherever possible.
All complaints are handled in accordance with the Isle of Man Data Protection Act 2018.
Your information will be:
We view all feedback as an opportunity to improve. Complaints are:
To raise a concern or provide feedback, please contact:
Patient Solutions
Email: patients@patientsolutions.im
Phone: 0333 358 4990
WhatsApp: 0333 358 4990
Your feedback helps us improve patient pathways and deliver better outcomes for everyone. Thank you for taking the time to share your experience with us.
Patient Solutions is a non-clinical healthcare navigation service designed to guide you through Manx Care, private, and UK healthcare options – helping you access the right care, at the right time.
