Patient Solutions is a non-clinical healthcare navigation service designed to guide you through Manx Care, private, and UK healthcare options – helping you access the right care, at the right time.
These Terms and Conditions apply to our Services and should be read together with our Privacy Policy and Consent Waiver.
Please note:
A. You must be at least 18 years old and resident in the UK to enter into a contract with us to use our Services. Our Services may be used by individuals under 18, but a parent or guardian aged 18 or over must contract with us on their behalf and agrees to be bound by these terms.B. If you do not agree to these terms, you will not be able to use our Services.
We are Patient Solutions Limited.
We provide non‑clinical patient case management services designed to simplify and accelerate healthcare navigation for individuals and organisations. Our services offer comprehensive support across the patient pathway and its network of service providers.
Contact: Email: patients@patientsolutions.im
You can find full details about Patient Solutions Limited and our Services on our website: https://www.patientsolutions.im and in any information we provide to you before you receive Services.
PATIENT SOLUTIONS IS A NON‑CLINICAL SERVICE.
We do not provide medical advice, diagnosis, or treatment. Our role is to support, coordinate, and guide you through the healthcare system so you can access appropriate care efficiently.
Any clinical services you receive are provided directly by the relevant service provider, not by Patient Solutions.
Patient Solutions offers flexible levels of support depending on your needs.
Essential navigation and access support
Includes:
Best for: Patients who know what they need and want faster, clearer access with minimal hassle.
Enhanced coordination and ongoing support
Includes everything in the Core Service, plus:
Best for: Patients seeking reduced administration and proactive care management.
Concierge‑level healthcare navigation
Includes everything in Premium, plus:
Best for: Patients, families, or professionals requiring comprehensive, high‑touch support.
Nothing on our platform constitutes medical advice or replaces professional medical advice, diagnosis, or treatment. Always seek advice from a qualified healthcare professional.
Service providers are independent third parties. We do not guarantee:
Any contract for medical services is between you and the provider.
By using our Services, you agree that:
To receive Services, you must enter into a contract with Patient Solutions Limited.
Contract formation process:
Placing an enquiryYou submit a request via our website or by phone.
Correcting errorsYou are responsible for ensuring your request is complete and accurate.
AcknowledgementWe will acknowledge receipt of your request. This does not constitute acceptance.
AcceptanceThe contract is formed when we confirm acceptance by email.
If we cannot accept your requestWe will inform you and no contract will be formed.
By using our Services, you appoint us to act as your representative in accordance with the Consent Waiver.
We operate a shared‑cost model, with contributions from patients and service providers.
This model allows us to:
You agree to:
If required information is not provided, or is incorrect, we may be unable to provide Services and will not be responsible for resulting delays or omissions.
If you entered into a contract online, you have a 14‑day cooling‑off period.
You cannot cancel once you have expressly requested Services during the cooling‑off period and we have accepted your request and begun providing Services.
We may:
We own all intellectual property in materials provided to you.
We are not responsible for delays caused by events outside our control (e.g. natural disasters, pandemics, system failures).
We may terminate the contract if:
You may cancel Services at any time by contacting us, though costs may apply.
We are responsible only for foreseeable losses caused by our breach of contract.
We are not responsible for:
Our total liability is limited to the greater of:
Nothing limits liability for death, personal injury, fraud, or liabilities that cannot be excluded by law.
Our complaints policy is available at here.
By using our platform, you appoint Patient Solutions Limited as your authorised administrative representative for:
This authority is limited to administrative functions only. We do not provide medical advice or consent to treatment on your behalf.
You authorise us to contact insurers to:
You authorise us to obtain, store, and share authorisation codes with providers as required.
You give explicit consent for us to process health information for:
All processing is in accordance with our Privacy Policy.
You authorise sharing of relevant data with insurers, healthcare providers, and diagnostic or treatment services where necessary.
You agree providers and insurers may rely on this authority when we act on your behalf.
This authority remains in effect while Services are provided unless withdrawn.
You may withdraw consent at any time, though this may limit our ability to provide Services.
Patient Solutions is a non-clinical healthcare navigation service designed to guide you through Manx Care, private, and UK healthcare options – helping you access the right care, at the right time.
